Refund Policy
Last updated 5 October 2026
We want you to be happy with Boomiki. If you're not, you can get your money back.
Our refund promise
- 14 days, full refund. Ask within 14 days of any payment — your first payment, a payment when a free trial ends, or a renewal — and we refund it in full. No reasons needed.
- Free trials are free. Cancel before the trial ends and you're never charged.
- After 14 days we don't normally refund the rest of the period, but you can cancel at any time so that nothing renews, and you keep access until the period ends. If something went wrong on our side (for example, the game didn't work for you), write to us and we'll put it right, including a refund where that's fair.
This doesn't affect your legal rights. In the UK and EU you have a 14-day right to cancel a digital service; because Boomiki starts at once when you ask, that right works as described above.
How to ask for a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To ask for a refund:
- Go to paddle.net, find your order with the email you used, and request a refund there; or
- Reply to your Paddle receipt; or
- Email us at hello@boomiki.com and we'll arrange it with Paddle.
Refunds go back to the original payment method, usually within 5–10 working days, depending on your bank.
Questions
Email hello@boomiki.com or see Contact. The full terms are in our Terms of Service.